Hi community,
Been trying to create an auto assign rule based on the value that a custom field gets. Eg when category is business application -> assign to User X. The thing is that cannot browse the total number of fields and as a result cannot get the field i need to read the value from. Any ideas of how can i by pass this obstacle;
Thank you in advance.
Hi @Giorgos A Tsavegias , are you using automation to configure this? I believe you should be able to choose this using automation it would look something like below:
Geia xara Giorgo!
What exactly you mean by "the thing is that cannot browse the total number of fields and as a result cannot get the field i need to read the value from"? What and where exactly are you trying to auto assign the issues? If you are trying via Jira automation, then follow what @Jack Brickey propose. If you are trying somehow else, please define it.
I'm guessing that it is a long list of field options and clicking into the field shows some but not all. If there is no scroll bar then try typing a known but not displayed value. Just a guess here.
Hi Jack.
The default assignee is myself (Automation 1). Right after its creation there is an approval status. If the request is approved (i am the approver) proceeds to TO DO else DONE.. At this part of the process i need to assign it to the proper assignee.
I tried to implement your recommendation but yet cannot see the custom field.
Thank you.
@Alex Koxaras -Relational-
Geia xara Alex,
This is a custom cascade field with pre defined values. Through automation i want to set : when Categories = Business Applications then Assignee = User X.
As i described, when the request is created (due to an automation) is assigned to me and right after is approved or not by me. In case i approve it and proceed to status TO DO, i want to change the assignee.
I might be missing something.
Some fields are not supported via the drop down menu. You have to use the advance editing section below this field and use JSON to set the changes.
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