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Authentication policies


I need help with Jira Service Management, which I intend to use as a ticking system. I've set up SSO and user provisioning, as well as authentication policies to enforce SSO.


In the user provisioning, I can see that my Azure group has been synchronized, as well as my test users. Jira Users group is set to access customer portal only.

Screenshot 2023-04-24 at 16.09.54.png 

However, when my test user attempted to login, it did not work, and after checking around, I discovered that the user was not listed as a member in the authentication policies; I had to manually add him, and only the test user was able to login. Is there any way for the user to automatically become a member of the authentication policies?


Screenshot 2023-04-24 at 16.12.19.png



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May 02, 2023

Hi @Prince Saharan set your Users in Azure AD SSO authentication policy as the default policy. Here's a snippet from Atlassian's documentation:

Your managed accounts provide you with a pool of users for authentication policies. You assign users to be members of policies. Your organization starts with a default authentication policy. The default policy contains login settings for its members. When you provision new managed accounts, we add them as members to your default policy.

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