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Authenticate failed

Ziad Allam
Ziad Allam May 10, 2023

Hi Team,

Kindly need your help.

We are connecting Jira to our internal exchange on port IMAPS & it was working fine.

Suddenly, We are having a fluctuating situation for the connection.

Gives success & then failed (with authenticate error) many many times.

Do you have any clue ?

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Ziad Allam
Ziad Allam May 10, 2023

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Ken McClean
Ken McClean
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May 10, 2023

Seems more like an issue on the mail server side than Jira, especially since it's indicating that the mail server is able to return a response.   Have you talk to the admin of that server about connectivity issues?

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Ziad Allam
Ziad Allam May 10, 2023

Actually i'm managing the server & can't find any issues on it.

I'm checking if you have faced such issue before that can help me then ?

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Ken McClean
Ken McClean
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May 10, 2023

What's the error?  What's the code you're using to connect?

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