Attachment field does not show in login-free portal

[endgame_ops]

Hi,

I have an attachment field in my request form that does not show up when using login-free portal. It shows up when logged in.

I have "Service project customer - portal access" granted for "Create Attachments" in the project settings.

The following is from Atlassian's website, I don't see "Attachment" as an unsupported field. Can someone confirm if it is unsupported or am I missing some settings?

Thank you.

[Charlie Marriott · Accepted solution]

Hi @endgame_ops

Thank you for the question.

Unfortunately, the attachment field isn't supported with login-free access. It's an oversight that JSM's documentation doesn't include this in the list of unsupported fields - sorry about that! I will work with the team to have this updated in our docs.

We might consider adding support for attachments in the future but this isn't confirmed. I have created a public Jira ticket to help track demand for this suggestion: JSDSERVER-15077: Add support for the attachment field for login-free users. Please add your vote and any further information about your use case to help us better understand customer requirements for this feature.

Thank you!

Charlie

[Florian Bonniec]

Hi @endgame_ops 

Did you have the proper permission scheme configuration to grant portal to add attachments ?

Reagrds

[endgame_ops]

I have "Service project customer - portal access" granted for "Create Attachments" in the permission scheme of the project.

Do I need any other permissions?

I have gone through this document to setup the portal: 

https://confluence.atlassian.com/servicemanagementserver/setting-up-login-free-portal-access-1289420880.html

[endgame_ops]

Any help would be greatly appreciated. Thanks.