Atlassian Virtual Assistant - Edit Standard Flows

Ryan Johnson April 2, 2024

It would be helpful to have more customization available with the Virtual Agent's Standard Flows. According to this article it only appears possible to remove the "Greet" flow. 

The messages as is are a bit noisy right now. It would be nice to edit the number for messages for things like "auto-close" to turn off the CSAT or remove the follow up CSAT message to provide additional feedback. 

Is there any option to do this or plan to implement? 

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Joseph Chung Yin
Community Leader
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April 2, 2024

@Ryan Johnson -

We have not utilize this functionality extensively yet.  I would recommend you to contact Atlassian Support (https://support.atlassian.com) to obtain further assistance so the VA development team can participate in the ask.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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