Hey Community!
Newbie automation question here! I am looking to craft an alert(email) to specific persons based on product categorization categories. The goal is alert a person(s) when a ticket is created with certain category drop downs. What is a way to go about this?
Thank you in advance for any and all help!
Hi @Jason Finke,
Welcome to Atlassian Community!
In its simplicity your automation would look something like this:
In this example I am using the smart value compare because my sandbox do not have a product category field, but you can change the if to use the issue field condition instead.
Thank you!
How could one add a sun category as well.
For example if my product category was "software" and the subcategory was "Office365".
Would that be {{isue.product.category}} equals Software - Office365?
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Is the Product category a cascading select field? If that is the case then you would have to parse out the values selected, because if you just use {{issue.product category}} it would return something like this:
{self=https://your-instance.atlassian.net/rest/api/2/customFieldOption/10028, value=Hardware, id=10028, child={self=https://your-instance.atlassian.net/rest/api/2/customFieldOption/10029, value=CPD, id=10029}}
To get the parent value and the child value you would have to use {{issue.product category.value}} and {{issue.product category.child.value}}.
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Hi Jason,
From the automation rule builder you can do this
and you continue this for each product categorization that has a different recipient
An example of how we route our tickets to different teams but you'll be using send email instead of edit issue fields action.
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