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Assist/Halp in MS Teams triage channel not showing all tickets

Nathan Getsinger
Nathan Getsinger
Contributor
March 16, 2023 edited

We recently added Assist to Microsoft Teams, but our triage channel isn't showing all tickets. Opening up the Assist app and clicking on the Tickets tab, we can see that not all tickets are listed. No filter is selected.

Has anyone seen this behavior or can anyone recommend a solution?

 

See screenshot below  from Assist - no tickets between 58 and 64 appear, and the current newest ticket we have is ITSM-75, so 73-75 are also missing. 

 

Screenshot 2023-03-16 at 11.54.23 AM.png

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Jamie.VanWagoner
Jamie.VanWagoner July 5, 2023

Hi Nathan - I'm also new here!  I am no expert, but, I'm curious if the missing tickets you're referencing are submitted as an option that's NOT configured to work in MS Teams thru Assist? 

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