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Is there a way to assign jira tickets for each project based on an on-call calendar? So if we receive ticket in to project X it then looks up on the on-call calendar to see who the on-duty resource is for project X is today and then assigns the ticket to them.
Hi @Stacey Adams welcome to the Atlassian Community.
This feature doesn't exist out-of-the-box and I don't know of any app that can meet this requirement, unless you would integrate Opsgenie to handle these 'Alerts'.
If there's only 1 on-duty resource for a specific day for project X, then this person can handle all unassigned issues from the queue, no?