Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Assigning a Jira ticket to Jira Service desk

A client who has Jira wants to be able to triage the tickets and then forward them to our Jira service desk (probably as an email request. How do they get the ticket sent to us if i provide them with are email address which we use to receive email requests.

1 answer

1 accepted

0 votes
Answer accepted
Mikael Sandberg Community Leader Jun 22, 2022

They can do this via automation that sends the request to the email you provide. In the automation they can decide what information to include.

Thanks a lot for that, I'll pass it on. I've tested it out and gotten it to work.

Like Mikael Sandberg likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

306 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you