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Assigning a Jira ticket to Jira Service desk

A client who has Jira wants to be able to triage the tickets and then forward them to our Jira service desk (probably as an email request. How do they get the ticket sent to us if i provide them with are email address which we use to receive email requests.

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Mikael Sandberg Community Leader Jun 22, 2022

They can do this via automation that sends the request to the email you provide. In the automation they can decide what information to include.

Thanks a lot for that, I'll pass it on. I've tested it out and gotten it to work.

Like Mikael Sandberg likes this

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