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Assignee Visibility in Helpdesk Portal

Raymart Cruz
Raymart Cruz May 07, 2023

Is it possible for the customer/requester to see to whom the ticket is assigned?

 

Screen Shot 2023-05-08 at 1.58.24 PM.png

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5 votes
Christopher Skoropada _Appsvio_
Christopher Skoropada _Appsvio_ May 08, 2023

Hi @Raymart Cruz 

In addition to what @Alex Koxaras _Relational_ and @Charlie _DEISER_ said, you can also try our Feature Bundle. It's a free app for up to 10 users. 

You could also use Automation to add a public comment with the current assignee in the comment body. 

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4 votes
Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 08, 2023

Hi @Raymart Cruz 

Out of the box unfortunately you can't do this. Even if you place the assignee as a field for the client to fill, this field will be hidden. A 3rd party app could possibly do this job for you. Here is an issue for you to vote and watch https://jira.atlassian.com/browse/JSDCLOUD-328 (currently under review)

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3 votes
Charlie _DEISER_
Charlie _DEISER_
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May 07, 2023

Hi @Raymart Cruz 

For this we have used an app called "Extension for Jira Service Management" in the marketplace (Display Additional Details - Extension for Jira Service Management (deviniti.com)), this app will allow you to share more info with your customers and extend the portal functionality.

Hope this helps!

Regards

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