Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Assignee Visibility in Helpdesk Portal

Raymart Cruz May 7, 2023

Is it possible for the customer/requester to see to whom the ticket is assigned?

 

Screen Shot 2023-05-08 at 1.58.24 PM.png

3 answers

5 votes
Christopher Skoropada _Appsvio_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 8, 2023

Hi @Raymart Cruz 

In addition to what @Alex Koxaras _Relational_ and @Charly [DEISER] said, you can also try our Feature Bundle. It's a free app for up to 10 users. 

You could also use Automation to add a public comment with the current assignee in the comment body. 

4 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2023

Hi @Raymart Cruz 

Out of the box unfortunately you can't do this. Even if you place the assignee as a field for the client to fill, this field will be hidden. A 3rd party app could possibly do this job for you. Here is an issue for you to vote and watch https://jira.atlassian.com/browse/JSDCLOUD-328 (currently under review)

3 votes
Charly [DEISER]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 7, 2023

Hi @Raymart Cruz 

For this we have used an app called "Extension for Jira Service Management" in the marketplace (Display Additional Details - Extension for Jira Service Management (deviniti.com)), this app will allow you to share more info with your customers and extend the portal functionality.

Hope this helps!

Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events