Assign users in automation using a single rule with if/else statement and JQL

[Trevor Overstreet]

Current configuration: an epic is created and based on the ticket type a sub-task / different issue type is created under the epic.

I want automation to assign a user to the sub-task based on specified JQL. Currently I'm creating scheduled rules to check against the JQL and assign user BUT we have 20+ users who could be assigned which means 20 rules to be created / maintained.

Can I achieve this using only one rule to maintain? Thinking using the below logic but it's not currently working:

WHEN issue is created -> IF: matches specified JQL THEN assign user xyz

ELSE-IF: matches specified JQL THEN assign user ABC

[Trudy Claspill · Accepted solution]

Hello @Trevor Overstreet 

In what way is the rule not working?

Is the rule getting triggered at all?

What does the Audit Log for the rule execution show?

[Trevor Overstreet]

Hey Trudy and thank you for the response! The rule errored on the parent task and not working (or running) on the subtask so I just created basically the same rule but the trigger is now Scheduled vs. of Issue Created. This works but the rule runs every 15mins vs. whenever a new subtask is added

Unless I'm missing a condition that will run the rule when the subtask is created?

[Trudy Claspill]

So the subtask is created by one rule, and in another rule you want to automate setting the Assignee. Is that correct?

If so, take a look at the Rule Details for the rule where you want to set the subtask Assignee. Make sure this box is checked:

[Trevor Overstreet]

Looks like that did the trick! Thank you so much