Assign queues to specific groups or roles

[Alexis Antonio Arriaga Herrera]

Hello, 

I wonder if there's a way to assign queues to specific groups, teams or roles.

i.e. Have 1 team working viewing only their requests and another team seeing only their requests, etc.

[Joseph Chung Yin · Accepted solution]

@Alexis Antonio Arriaga Herrera -

Welcome to the community.  To supplement what @Mikael Sandberg stated, you can also implement issue security setup where each issue can be tagged with the appropriate security level and restrict visibility of the issues if the users are not called out by the security level.

Here are some referhttps://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/ence pages on Issue Security setup - 

https://support.atlassian.com/jira-service-management-cloud/docs/create-security-levels-for-issues/

Once your Issue Security configuration is setup and associated with your projects, then you can use automation rule to assign the security level if needed -

https://support.atlassian.com/automation/kb/automation-or-set-issue-security-level-via-automation-for-jira/

Hope this also helps.

Best, Joseph Chung Yin

[Alexis Antonio Arriaga Herrera]

Thanks Joseph, i appreciate it. 

I'll try to set it up like this and run a few testing to see if it feets our needs (i think it does, just wanna se how it works :D).

Thank you so much!

[Mikael Sandberg]

Hi @Alexis Antonio Arriaga Herrera,

Welcome to Atlassian Community!

Yes, that is possible. Queues are just filters, so you could create a queue that filters out requests that belong to a specific team/assignee if you like. 

[Alexis Antonio Arriaga Herrera]

Thanks @Mikael Sandberg the question was pretty much because i will have different teams working in a project but i don't want them to see other teams items.

I think Joseph response is a more accurate to my needs.

Again, thank you so much for your quick response.