Assign person in ticket overview

[Stefan Speck]

Hello Community,

I have a problem in the total ticket overview. I cannot assign a person for a ticket. Unfortunately, this is only possible when I go into the ticket. I would like to be able to assign people in the overview. Probably the solution is very simple.

Kind regards

Stefa

[Ankit Srivastava]

Hi @Stefan Speck 

Hope you are doing well.

Check the permission scheme for the project - is this user in a group/role/etc that has been named for the "assignable user" permission?

The user must have a Jira Service Management license and Service Project Agent permission on this project.

Hope this will help.

Thanks

[Stefan Speck]

Hey @Ankit Srivastava 

thanks a lot for your quick message!
I followed all the instructions, but unfortunately it still does not work. I am really in despair.

What else could it be?