What is the best way to assign issues to users in a group only when they are working? I would like to be able to set a schedule and only assign issues to a user when the schedule shows that they are working.
I don't see a way to edit the group with automations, or an add on that will do this, but I may be missing something.
Based on my knowledge, Jira/JSM doesn't manage if an agent's working schedule (he/she is working), thus what you are asking is not possible.
I am not aware of any add-on which give you that functionality tracking an agent's working schedule.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team