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Assign Issues based on Asset Object Attribute value

Anandhi Arumugam _Cprime_
Community Champion
November 13, 2024

I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has  the following

Name: Rob Skills: A, B

 

Name: Andy Skills: B

 

Name: Cassie Skills: A

I have a customfield that is set when a request is created, based on the Request type, to say which skill is relevant for this Request Type.

I created a ticket, set the customfield as A

Now I can lookup Objects in my Automation Rule and can see that it returns Rob, Cassie.

The problem is, how to choose between Rob and Cassie to assign the ticket.

Could anyone help me with this?

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Marios Marneros
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
November 14, 2024

Hey @Anandhi Arumugam _Cprime_ , do you want to randomly assign the issue to either Rob or Cassie? You can use the random() function and generate a value between the number of values in your list . 

Documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/

 

Let me know if this solves your issue. Please accept my answer if it works.

Anandhi Arumugam _Cprime_
Community Champion
December 11, 2024

Thanks @Marios Marneros Ii was able to set something up using functions and Smart values and lookup tables.

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