Assets in Jira Service Managment

[Roy Kasenchak]

We presently have our Intune devices being imported into our assets which are great, and we don't want to change that.  What we are looking for is for our team to track additional assets, like monitors, docking stations, etc. that the user presently has and also to track assets we have in inventory, so that when we run low, we can order more.  does anyone have a good suggestion of a Jira App that would help us with this? 

[Michel Neeser]

Hi @Roy Kasenchak

You can always add assets manually to Asset Management besides importing them from an external application, so there is probably no additional app needed for your use case. Or are you currently missing some specific features in Asset Management?

[Roy Kasenchak]

It doesn't allow me to assign the assets to a user.  

[Michel Neeser]

@Roy Kasenchak It is possible to add a user field in the object type in Asset Management. This way, you're able to link assets to users.

[Roy Kasenchak]

@Michel Neeser how is that done?  

[Michel Neeser]

@Roy Kasenchak There is the attribute type "User" which you can use for referencing a user account in an object. Please have a look at this page for information on all the available attribute types. And on this page, you can find the steps necessary to create a new attribute in Assets.