Assets automation to send e-mails notifications

[Valerie Blondel]

Hi there !

I am considering using assets to manage our licences inventory.  I am trying to set up a notification, using automation, to send an e-mail if a licence is about to expire and need renewal.

Here is my current POC:

Scheme = Licences Management

Object type = Licences

Attribute = Expiry date  (the filter "Expiry date" <30d works perfectly fine".

In my automation :

Although the AQL is validated, audit logs shows "no object found".

I am surely missing something, but cannot find what.  Anyone there who might help ?

Last but not least, I read that I cannot use a "look up object" if more than 100 objects ?  This might be an issue to me too.  Any workaround ?

Thanks so much for your help !

Valérie

[Tammy West]

I had the same issue and I found that in order to return the child objects under an Abstract Object, your Lookup needs to follow this syntax...

objectType in objectTypeAndChildren(Licenses)

Hope this saves someone else the amount of searching it took me to find it.

~Tammy

[Adrian Kausel]

Hello Valerie!

I checked your configuration and everything's in the right direction, I did some tests on my end replicating your setup and it worked (The email with the soon-expiring license gets fired properly).

The only difference in my query was that I'm not using the parenthesis, but that should not impact the query anyway (my query: objectType = Licenses AND "End of life" > 25d)

After coming back to your report I noticed something that could be the issue here: 

- In your first screenshot you show the query inside the Licenses object type, and as possible to see you are retrieving properly the expiring licences using: "Expiry date" > 30d

- On the other hand in your automation rule you are invoking the Expiry date attribute using the query:  "Expiry Date" > 30d, which is different because you are typing Date with a capital D, this will break your call for the object as the attribute is called "Expiry date" and not "Expiry Date"

Hope this resolves your issue!

Adrian