Asset Management | Dynamically link employee object to tickets

[Ruan Redelinghuys]

Good day.

Assets

We have an Object Type (called "People") with our employees, contractors, etc. The Object Type has an attribute called "Jira Account" which is of Type 'User' (the account with which the user logs into Jira).

• Schema: People and Locations
  • Object Type: People
    • Attribute: User

Service desk

We have created a Custom Field called "User object" (Type = Assets objects).

The issue

When a user creates a new issue, we would like to automatically associate the Reporter of that issue with their respective employee information in the People list, if it exists.

[Paul Madison]

You could probably use an automation to query the assets table based on reporter attribute.

Something like this: