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Asset Discovery Tool will not run automatically.

Darren Caputo
Darren Caputo
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September 20, 2023

Asset Discovery tool was installed and has been set up properly with the needed pattern configurations and IP ranges. However, it will not run automatically overnight even with the service installed as instructed in the Atlassian documentation. I attempted to run the needed commands through a scheduled task as well and received the following error. Asset Discovery Error.PNG

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Joseph Chung Yin
Joseph Chung Yin
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September 20, 2023

@Darren Caputo -

Welcome to the community.  I would recommend you to contact Atlassian Support (https://support.atlassian.com) to obtain direct assistance since you stated that the tool setup was done via Atlassian documentation.  The support team will be able to access the backend logs further to troubleshoot the problem.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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