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Asset Discovery Tool will not run automatically.

Darren Caputo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 20, 2023

Asset Discovery tool was installed and has been set up properly with the needed pattern configurations and IP ranges. However, it will not run automatically overnight even with the service installed as instructed in the Atlassian documentation. I attempted to run the needed commands through a scheduled task as well and received the following error. Asset Discovery Error.PNG

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 20, 2023

@Darren Caputo -

Welcome to the community.  I would recommend you to contact Atlassian Support (https://support.atlassian.com) to obtain direct assistance since you stated that the tool setup was done via Atlassian documentation.  The support team will be able to access the backend logs further to troubleshoot the problem.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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