Are offshore resources used in handling my data entered into Service Desk

[Angee Brown]

Hello - I'm about to enter a state contract that states I cannot use offshore resources isn handling data. I use service desk to handle help desk tickets. Do offshore resources have access to my service desk data - which could include protected health information?

[Angee Brown]

@Marc - Devoteam Thanks for your quick response. I see the link you provided for HIPAA but I don't see the answer to the question about off shore resources in the materials. Given that my implementation of Jira Service Desk doesn't use third-party apps, I wonder if I should answer the question of does my service desk use off-shore resources with a Yes or a No? Is it safest if I say "Yes, my Jira Service Desk platform uses offshore (outside of US) support?" 

[Marc - Devoteam]

Hi @Angee Brown 

That depends Atlassian has HIPPA, but if you use 3rd party marketplace applications in you instance, you will need to check all their guidelines one-by-one.

Do they store data outside JSM, and if soo what data, what are their policies and guidelines.

All Atlassian's compliances can be found here; https://www.atlassian.com/trust/compliance/resources?industry=& 

[Marc - Devoteam]

HI @Angee Brown 

Then Yes, Atlassian has follow the sun support.

If you are referring to support on issues with your instance.

You can see the support levels here based on your cloud tier.

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html