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Are OpsGenie not available features on a roadmap?


I'm not sure if this is the right place to ask but is there some kind of a roadmap for Opsgenie features that are currently not available after merging JSM and Opsgenie licencing? I'm especially interested in the incomming call routing.

The research I have done so far did not prove to find any answers.

3 answers

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Kate Clavet Atlassian Team Dec 21, 2020

Hi @Stanislav Ptáček great question! At this time, Incoming Call Routing is not available in Jira Service Management Plans. If this is something you're using heavily this would be a case where waiting to merge makes sense. 

As far as the roadmap, we don't have a public-facing roadmap for Opsgenie on the website at this time. But the Jira Service Management roadmap can be found here:

Let me know if you have any other questions or concerns. 

Thank you @Kate Clavet for this answer! Is there any other indication if waiting for merge will eventually bring a possibility to use this feature that you could share? Even if the answer would be general in a sense that eventually the goal is to unite feature list with no specific date. 

Kate Clavet Atlassian Team Dec 22, 2020

Hi @Stanislav Ptáček Let me see if I can get more information for you, I don't know more than what I've shared so far. Please note most folks will be OOO until Jan 3, so it likely won't be until after then. :) 

Hi @Kate Clavet

Have you had a chance to check up with your colleagues?

Thank you very much!

Kate Clavet Atlassian Team Jan 13, 2021

Hi @Stanislav Ptáček ! Unfortunately at this time I still don't have any new information. I'll update you once I hear more. 

Happy New Year,


Hi @Kate Clavet 

Any luck yet from your colleagues?

Thank you!

Kate Clavet Atlassian Team Dec 07, 2021

Hi there @Stanislav Ptáček @Danielle Green , @Geoff P and @SriKumar P Thanks for reaching out. This is still under discussion, while from the outside it seems simple due to the way everything will work on the back end it's a bit involved and I don't have an update to share just yet. 



@Kate Clavet I was wondering whether there would be any news to share since some time has passed now.

Thank you!

This is also something that we are using and is a blocker to merging Opsgenie with JSM.

0 votes
SriKumar P Atlassian Team Dec 19, 2020

Hi Stanislav, 


This is a good question, I tried to search for the same.  However, couldn't find the Opsgenie Roadmap.




When will the incoming call routing be available, any idea?  

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