I'm not sure if this is the right place to ask but is there some kind of a roadmap for Opsgenie features that are currently not available after merging JSM and Opsgenie licencing? I'm especially interested in the incomming call routing.
The research I have done so far did not prove to find any answers.
Hi @Stanislav Ptáček great question! At this time, Incoming Call Routing is not available in Jira Service Management Plans. If this is something you're using heavily this would be a case where waiting to merge makes sense.
As far as the roadmap, we don't have a public-facing roadmap for Opsgenie on the website at this time. But the Jira Service Management roadmap can be found here: https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraService
Let me know if you have any other questions or concerns.
Thank you @Kate Clavet for this answer! Is there any other indication if waiting for merge will eventually bring a possibility to use this feature that you could share? Even if the answer would be general in a sense that eventually the goal is to unite feature list with no specific date.
This is a good question, I tried to search for the same. However, couldn't find the Opsgenie Roadmap.
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