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🍺 πŸ‚ Apptoberfest : Instant IT support with Slack, Jira and Confluence- Troopr 🍺 πŸ‚

Jerryton Surya
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 16, 2022

 

⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐

Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Using Troopr IT, teams can cut employee support time by 80% while freeing time to focus more on things that matter.

Check our video here

 

So How does Troopr help teams accelerate their IT support?

Emoji ticketing

Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.

emoji ticketing.png


Automated approvals

Troopr delivers approval requests to approvers in Slack. Just click a button in the approval message to take action on the request.

2.png

CSAT feedback

Troopr automatically shares feedback form in Slack once the issue is resolved.

3.png

Knowledge creation in Slack

Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.

 5.png

 

SLA met vs breached chart

Create ticket breakdown by SLA met vs breached. 

6.png

Get your free trial on Atlassian marketplace 

Hit the like button and share your feedback in the comment section. 

For more details visit Troopr 

5 comments

Jeffi Nayan
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October 18, 2022

Useful content

Like β€’ # people like this
Jerryton Surya
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 18, 2022

Thank you so much @Jeffi Nayan 

arcangel spirito
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October 26, 2022

Thank you for these information

Like β€’ Jerryton Surya likes this
Raghava
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October 19, 2022

Interesting! It appears relevant for my IT team, will share and have them try..

Like β€’ # people like this
Sandra Robin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 20, 2022

We had a blast! Thanking the Atlassian Community for giving us the opportunity to showcase our product here

Like β€’ Jerryton Surya likes this
arcangel spirito
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 26, 2022

Thank you for this Information.

Arun
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2022

Good source.

Like β€’ Jerryton Surya likes this

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