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⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐
Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Using Troopr IT, teams can cut employee support time by 80% while freeing time to focus more on things that matter.
Check our video here
So How does Troopr help teams accelerate their IT support?
Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.
Troopr delivers approval requests to approvers in Slack. Just click a button in the approval message to take action on the request.
Troopr automatically shares feedback form in Slack once the issue is resolved.
Knowledge creation in Slack
Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.
SLA met vs breached chart
Create ticket breakdown by SLA met vs breached.
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For more details visit Troopr