🍺 🍂 Apptoberfest : Instant IT support with Slack, Jira and Confluence- Troopr 🍺 🍂

[Jerryton Surya]

⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐

Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and Jira. Using Troopr IT, teams can cut employee support time by 80% while freeing time to focus more on things that matter.

Check our video here

So How does Troopr help teams accelerate their IT support?

Emoji ticketing

Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.

Automated approvals

Troopr delivers approval requests to approvers in Slack. Just click a button in the approval message to take action on the request.

CSAT feedback

Troopr automatically shares feedback form in Slack once the issue is resolved.

Knowledge creation in Slack

Troopr automatically suggests matching articles for every message in the channel from Confluence. It ensures that your employee queries are answered immediately.

 

SLA met vs breached chart

Create ticket breakdown by SLA met vs breached. 

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For more details visit Troopr 

[Jeffi Nayan]

Useful content

[Jerryton Surya]

Thank you so much @Jeffi Nayan 

[arcangel spirito]

Thank you for these information

[Raghava]

Interesting! It appears relevant for my IT team, will share and have them try..

[Sandra Robin]

We had a blast! Thanking the Atlassian Community for giving us the opportunity to showcase our product here

[arcangel spirito]

Thank you for this Information.

[Arun]

Good source.