In business side, my users fill a form to ask some hardware, in JIRA. In the form they have to fill there manager who had to accept the demand.
In tech side, I have a basic form, with the field approvers, which it have to be filled by the user and after the "ticket creation" step the ticket go to the people filled in approval
So my problem is that the people can't fill the field, no user are suggest ?
Can you help me !
Welcome to Atlassian Community!
For customers to be able to find other customers on the approvers or any other user picker field, it's necessary to give them permission for that.
Please, go to Project settings > Customer permissions (Classic project) or Project settings > Channels > Customer permissions (Next-gen project).
On this page, you need to change the Customer sharing to Customers can search for other customers within their project or organizations.
Please, give it a try and let us know how it goes.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event