Approval Required (Automatic Approved)
Hi All,
Seeking your assistance regarding the approval required for automation. I create automation for a service request with approval. Once the ticket is filed it must wait for the approver to accept or decline. In my case, once the ticket is filed the automation automatically triggers without approval. Kindly see the image below for your reference.
Also, how can I make an automation comment to a specific form once the request is approved/declined?
1 answer
1 accepted
Hi @Raymart Cruz , have you made sure to check that there are no other automations overriding the Approval, and double check that the Workflow conditions for "Approve/Decline" transition are set to "blocked if there is a pending approval"?:
As for the automation, I would use the "Approval completed" trigger instead of "Approval required", and then use an IF/Else block that checks whether or not the issue was Approved/Declined, instead of branch rules:
Kim
@Raymart Cruz this could be done by using the new "Forms attached" validator upon issue creation, f.ex:
(NOTE: You have to select "Single Project" and the JSM project under "Scope" in Rule Details for this to work. If you have other Jira Software projects in the same instance and Scope is set to Global, the "Forms attached" validator will not show up).
These allow you to create an if-else or otherwise compare issues submitted and do different actions to the different forms. You can even differentiate between the same form if open or submitted, if necessary.
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