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Approval Conditions


I want to create an Approval step based on the trigger when the user pick which Department they are in. Is it possible to add the approval to the cascading field, so that when the user selects Dept A system can send the approval to Dept Head A, or maybe appears the list of user pickers of Dept Head A.

Is it possible to create that condition on Jira Service Management?


Will appreciate your answers.

Thank you.

1 answer

Hi @Dona Dianisya ,

I think this is not possible with JSM.
If Dept Head is selected in Jira field you could use Approval Path for Jira.
and start approval definition that will resolve step from issue user field.

(Disclaimer: I am developer behind Approval Path)

Krzysztof Bogdan

Hi @Krzysztof Bogdan ,

Thank you for your help. I already install Approval Path for Jira. But I still don't know hoe to link it into the Request Type in Jira Service Management. I already create a definition, but how to link it into the workflow or request type JSM?

Will appreciate your help.

Thank you.

Like Krzysztof Bogdan likes this


Here is the step-by-step guide for what you need (workflow documentation):

Hope that helps!

Like Dona Dianisya likes this

Hi @Krzysztof Bogdan thanks for your helpful documentation.

More questions, I am still confused, I want to set the workflow based on the trigger from the answer on the custom field that users put on the helpdesk portal.

For example, I want to create an automated workflow for each department, so when the user selects for example Purchasing Department, the workflow can automatically push the approval to their purchase dept head, when the user selects Finance Department it will also send automatically to their Dept. Head. So, the trigger is the selection of which department they are to push the approval to their dept. head automatically, without typing manually on the helpdesk portal.

In this scheme I want to minimalize they put the wrong email on the portal. Is it possible to do it by the Approval Path that can be triggered with the custom field maybe with the cascading field or anything else?

Like Krzysztof Bogdan likes this

@Dona Dianisya 
It should be doable.
With Jira Automation you can call our API when issue changes value.
With our API you can start/stop/reset approval process.

Here is our API docs:

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