Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,234
Community Members
 
Community Events
168
Community Groups

Apply newly created component to previously closed tickets

Relatively new to Jira so apologies in advance if this is obvious to some.

 

Scenario:

We have a Jira Project which we use are our internal servicedesk

We're updating our Project and using components/Labels to classify tickets by type.

Request:

Using automation, would like to be able to search/filter resolved tickets and assign Components/Labels similar to automation we have for new issues

Example:

When: Issue created

If: Description contains "X"

Then: Edit Component > Add Component "X"

Appreciate any feedback on this

 

1 answer

1 accepted

3 votes
Answer accepted
Alex Koxaras Community Leader Sep 16, 2022

Hi @Derrick Mahoney and welcome to the community,

Use bulk edit to do that. It's going to be a bit faster and you will have full control of what to edit. Have you tried that already?

That's a great tip and something I hadn't considered prevously (hence the ask!)

I'll use this to apply newly created components to legacy tickets.

Many thanks for your speedy response!

Like Alex Koxaras likes this
Alex Koxaras Community Leader Sep 16, 2022

Glad to be of assistance!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS

Atlassian Community Events