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App is not responding. Wait or cancel

Giulio Giarola
Giulio Giarola August 21, 2024

Hi support,

when a user tries to open a ticket on our cloud-based system, they receive the following error: The application is not responding. Please wait or cancel

This problem has affected all our users since last Monday.

Is there any problem on your cloud systems?

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Shikha Verma
Shikha Verma
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August 21, 2024

Hi, @Giulio Giarola. Please check Atlassian's Status Page, test your network connection, and clear your browser cache. If the issue persists, contact Atlassian Support for further assistance. Additionally, review any recent changes to your system and monitor the situation for further clues.

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Giulio Giarola
Giulio Giarola August 21, 2024

our company is worldwide and in each country we have the same issue

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Shikha Verma
Shikha Verma
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August 21, 2024

@Giulio Giarola Check Atlassian's Status Page Globally and Contact Atlassian Support. Since this issue is widespread across all your locations, it’s essential to contact Atlassian Support immediately.

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Nikola Perisic
Nikola Perisic
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August 21, 2024

Welcome to the community @Giulio Giarola 

Have you got any installed applications that are associated with your service management project?

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Giulio Giarola
Giulio Giarola August 21, 2024

Hi Nikola, no, the system worked until monday, we had only upgrage to the premium version of Jira to have also the Asset managment tool last month

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