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Anyone from the group approves the request then it should move forward

shivani shirguppi
shivani shirguppi
Contributor
April 10, 2024

There is one approval stage in workflow where one person called JJ will approve the request and it moves forward. But now we want to change it to a group where at this stage anyone from the group approves it should move forward. Can this be done in JSM? If not please suggest any workaround.

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John Funk
John Funk
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April 10, 2024

Hi Shivani,

Yes, this can be done. Can you share the workflow that is being used? Along with details of the Approval step in the workflow please. 

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shivani shirguppi
shivani shirguppi
Contributor
April 10, 2024

Hi @John Funk 

Screenshot 2024-04-11 113455.png

 

At this stage approval request will go to JJ and when he approves the status will change to discover. Now we want this to be in group, anyone from the group approves it should move the status to discover

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John Funk
John Funk
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April 10, 2024

Can you share also the details of the Approval attached to the status? 

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shivani shirguppi
shivani shirguppi
Contributor
April 11, 2024

Screenshot 2024-04-11 123116.png

@John Funk 

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John Funk
John Funk
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April 12, 2024

Can you just change the Number of approvers to 1? Then use an automation rule to populate the Jira field that is used to show the approvers. 

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