You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
in one of our portals I have 3 different forms for our users. one of those forms creates tickets for group A techs the other two create tickets for group B techs. I'm looking for a way to differentiate these tickets based on what form people are using in order to create two different queues in this instance. Does anyone know of any inherent smart values that can be use? Or if there's a way to simply create a field on a form, with a default value, and hide just that field from users that are entering tickets? I could then key off that field to differentiate as well.
I assume that your forms have different names for request types, you can use that name to differentiate these from each other.
"Customer Request Type" = "Myformname"
You can also go to Project settings->Request types and add there a custom field, then add pre-set value and hide field from portal view. I would use Customer request type to keep set up cleaner.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.