Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,445
Community Members
 
Community Events
176
Community Groups

Anonymizing JSM Comments

I have a team who wants to anonymize the developer's identity when that developer makes comments on JSM tickets.  

We've already taken the user info out of all the email templates that are sent to customers.  But we can't figure out a way to remove their identity from where comments are posted towards the bottom of the tickets.

I've seen the GDPR doc below and I don't want to nuke it from everything right now.

https://confluence.atlassian.com/adminjiraserver/anonymizing-users-992677655.html

Any help or creative ideas are appreciated!

1 answer

Hi Chris,

I would advice to turn the native Jira Service Management notifications off. 

You will then need to re-create them in Automation for Jira, this will allow you to prevent Usernames from being presented.

Kind regards,
Mark

Hi Markus, can you help me understand how notifications are connected to usernames appearing in ticket comments (the comments sections at the bottom of a ticket)?  I'm good with notifications in terms of the emails.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events