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An automation to remove attachments from tickets that are emailed in

Harry Schilbach
Harry Schilbach Nov 03, 2023

An automation to remove attachments from tickets that are emailed in. 

I want to create tickets from emails sent to Jira, but I want any attachment to be deleted upon creation of the Jira ticket.

How can I achieve this?

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Kris Dewachter
Kris Dewachter
Community Leader
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Nov 03, 2023

Hi @Harry Schilbach ,

Just create an automation rule that is triggered upon issue creation.

You can add the "Delete attachments" action. There is the possibility to specify in detail which attachments you want removed.

Screenshot 2023-11-03 at 20.51.35.png

Best regards,

Kris

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Harry Schilbach
Harry Schilbach Nov 07, 2023

Thanks Kris - I don't know How I missed this! 

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