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Allow all email addresses from one domain to send issues in one JSM project?

We use JSM for support to several customer.

One customer per project and up til now, only email addresses added by admin can send issues/use portal.

But we now have the need to set up one project so that all email addresses from a certain domain can send issues/use portal.

How to do that without “disturbing” setup in other projects?

1 answer

1 accepted

4 votes
Answer accepted
Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 24, 2023

Hello @Catrine Lundström 

Thank you for your question.

Unfortunately, it looks like this isn't possible. Customer acces settings are per site settings and changing those will affect all your service projects.

You could ask the customer for a list of address and create those accounts prior to going live. If it are a lot of accounts, I would advice using the API to handle the creation.

Another way is to open up the service projects and create an automation to filter out the unwanted emails on a per project basis. You can check if a reporter is a member of an organization and decide on how to act based on the result.

Even though this isn't the answer you are looking for, I do hope that it helps you out a bit.

Thanks for a quick answer.

As you say, not what I was hoping for but actually what I was afraid of.

Regards Catrine 

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