We want all users in our global company of ~5,000 users to create a JSM ticket via email, without creating a paid user account. We have setup the internal email and it does auto-create a JSM ticket, but only for those who have a paid JSM account.
I see the guidance around selecting Allow Customers to Create Accounts, but that doesn't tell me if these are paid seats. I don't want to open it up to 5000 paid seats but we do want to field requests from these people.
Can someone confirm if selecting Allow Customers... creates paid seats?
As mentioned by @Jack Brickey , customers for your JSM projects are free. Those users (customers) should be assigned to your JSM project's "Service Desk Customers" project role.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thanks Joseph and Jack. I figured that was the case, just wanted confirmation
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Hi John,
Customers in JSM project are free users. In JSM only the agents are paid Licenses.
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