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Allow List for email domains in project not working.

Alex S April 11, 2024

Hi all,

I have entered two domains in the allow list in a specific project, but emails are still getting rejected. I have tried just the domain "microsoft.com" I tried "@microsoft.com" and I even tried the exact email address that I intend to receive emails from. Still, the emails logs show "Email doesn't belong to domains allowed in customer access settings". Despite the fact the email I have in the Allow list *is* an exact match for the sender being blocked. This is happening for our Dialpad emails as well, same issue.

Screenshot 2024-04-11 at 10.53.43 AM.pngScreenshot 2024-04-11 at 10.53.56 AM.png

 

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