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Agrupar ou relacionar chamados idênticos

Danilo Oliveira
Danilo Oliveira
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December 16, 2024

Bom dia.
Recebo chamados dos cliente internos, que são similares ou idênticos, gostaria de agrupa-los, assim resolvendo um, resolvemos todos.

Agrupa-los ou deixa-los interligados, relacionados!

algo assim é possível? Como faço?

 

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Rudy Holtkamp
Rudy Holtkamp
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December 16, 2024

Hi @Danilo Oliveira ,

You can do this by turning on the feature 'Similar requests panel'. you can do this by going to Project settings > Feature > Issue view > Similar requests panel

See also this documentation for details.

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Jack Brickey
Jack Brickey
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December 17, 2024

Hi @Rudy Holtkamp , have you used this feature? I tried it about a year back but didn't find the results very effective. Hopefully it has gotten better.

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Rudy Holtkamp
Rudy Holtkamp
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December 17, 2024

It does not give the best matches. Maybe with Atlassian Intelligence/rovo it will become better. 🤞

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Jack Brickey
Jack Brickey
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December 16, 2024

Hi @Danilo Oliveira , you can link the issues as "duplicate" and then have an automation rule that you run manually to close the linked issues. Is that something that would work for you?

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