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Jira Service Management has a free plan that gives 3 technical support agents, but in this plan there is a limit on the number of automations performed. I want to increase this limit of automations. If I buy a standard plan for 1 agent, how many agents will be available: 4 (3 from the free plan and 1 from the paid one), 3 or 1? And will it correctly increase automation limit?
Hi @Administrator ,
Once you upgrade to Standard/Premium/Enterprise plans, you need to pay for each agent.
Thanks! Can I also ask a clarifying question? I.e. if I now have 3 agents available in the free plan, and I want to increase the limit of executing automation, while retaining 3 agents, then I have to buy a Standard plan for 3 agents, and I can't buy it only for one agent?
Yes, you can't have a hybrid plan. You need to pay the corresponding plan fee for each user.
Please also reference the JSM subscription plan link - https://www.atlassian.com/software/jira/service-management/pricing?tab=cloud-new
Essentially, you will have to paid the same license fee per agent for all of your agent when you switch to the Standard plan from Free plan.
Lastly, you should make sure that you don't have automation rule setup incorrectly (example - rules which is only for specific project but they are setup as global rules)
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team