I have a new agent, who isn't getting email notifications when a new ticket is created. I searched the documentation and verified the settings and it seems like they should be getting emails, but still, he isn't.
What am I missing?
Hey @Chris Johnson, there are a few possible reasons for it. As you may know, JSM sends notifications based on two different notification schemes, customer and internal. Personal settings also play a role in getting email updates for issue activity. Did you check that? What does the notification helper say? The notification helper will likely point you in the right direction.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events