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Agent can only see dropdown list of queues, not the queue column

John Kalla
Contributor
May 29, 2024

One of our agents can only view one queue at a time using a dropdown list.  He can't see the queue column with all the queues.

As far as I can tell, he has the same permissions and settings as I do.  We're both admins and agents.

How can he see the queue column?

1 answer

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3 votes
Answer accepted
Mihai Schwarz
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May 29, 2024

Hi @John Kalla ,

Tell your agent to expand the list and click on "Keep Menu Open".

John Kalla
Contributor
May 29, 2024

Ah, thank you! I don't know why I didn't see that earlier...

Like Mihai Schwarz likes this

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