Agent can only see dropdown list of queues, not the queue column

[John Kalla]

One of our agents can only view one queue at a time using a dropdown list.  He can't see the queue column with all the queues.

As far as I can tell, he has the same permissions and settings as I do.  We're both admins and agents.

How can he see the queue column?

[Mihai Schwarz · Accepted solution]

Hi @John Kalla ,

Tell your agent to expand the list and click on "Keep Menu Open".

[John Kalla]

Ah, thank you! I don't know why I didn't see that earlier...