Affected Party isn't polling users who have product access.

[Owen Rude]

We use Jira Service Management as a basic help desk for our staff, we have two users, who can sign in, are in all the correct groups as every other user and can create new requests just fine. Each request, they appear as the requester of each ticket. However, we cannot assign them as an affected party. We have removed them from our users list, and re-added, to no avail. Any advice would be appreciated in this case

EDIT: Please disregard, this can be closed. 

[Ash Yadav - VMotion IT Solutions · Accepted solution]

Hi @Owen Rude , 

Am I correct in saying that Affected Party is a custom field that you've created? 

If so, can you show how that field is configured please as well as what the purpose of this field is? (Considering you already have the affected party as such in the form of the system reporter field). 

Kind Regards,

Ash

[Owen Rude]

Please feel free to disregard this post!