I'm looking for a way to change a label based on reporter when a ticket is created. I need to do this using either a wildcard/ ends with, or a contains statement, but I'm having trouble with the syntax. Can anyone help with a query that will help? I am using the Advanced Compare Condition: Contains filter, and want to be able to do the following:
If a reporter e-mail ends with '@testing.com'
Then do something.
What syntax can I use to get the correct results given the advanced compare condition fields:
First Value:
Condition: contains
Second Value:
Hello @Nate Dickinson
Please refer to the below screenshot showing the usage of Advanced Compare Condition in Automation.
This is a sample automation rule which can be customized as per your business requirements.
Kindly accept the answer if this helps resolve the query.
Please share if you need support/ guidance with the exact rule.
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