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Admin account missing when migrating Cloud to DC

Tom Gross April 21, 2023

Performed a Cloud(Free) to DC migration.  Took a backup of the Cloud and restored on the DC instance.  The Cloud account was my personal site and did not have an "admin" account in it.  Now when I try to go into the DC instance, I am prompted for the Admin account and password.  Since there wasn't an "Admin" account on the cloud I can't get into the DC instance.

Any recommendations on how to fix this?  Is there a way to create or reset the admin account on DC?

 

This scenario is something I'm doing for self training.

Why am I doing this?  Trying to do a cloud to cloud migration with JSM.  It appears migrating JSM projects using the migration assistant don't work, so they recommend migration to Cloud to DC and then a DC to Cloud migration.

https://support.atlassian.com/migration/docs/compare-cloud-to-cloud-migration-methods-for-jira/#2.-Use-the-Jira-Cloud-Migration-Assistant-via-Jira-Data-Center

 

1 answer

1 vote
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 21, 2023

Hi @Tom Gross ,

welcome to the community. There is a documentation on recovery mode to restore sysadmin access for e.g. Cloud exports.

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

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