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Admin account missing when migrating Cloud to DC

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Tom Gross
Tom Gross
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Apr 21, 2023

Performed a Cloud(Free) to DC migration.  Took a backup of the Cloud and restored on the DC instance.  The Cloud account was my personal site and did not have an "admin" account in it.  Now when I try to go into the DC instance, I am prompted for the Admin account and password.  Since there wasn't an "Admin" account on the cloud I can't get into the DC instance.

Any recommendations on how to fix this?  Is there a way to create or reset the admin account on DC?

 

This scenario is something I'm doing for self training.

Why am I doing this?  Trying to do a cloud to cloud migration with JSM.  It appears migrating JSM projects using the migration assistant don't work, so they recommend migration to Cloud to DC and then a DC to Cloud migration.

https://support.atlassian.com/migration/docs/compare-cloud-to-cloud-migration-methods-for-jira/#2.-Use-the-Jira-Cloud-Migration-Assistant-via-Jira-Data-Center

 

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Kai Sören Becker
Kai Sören Becker
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Apr 21, 2023

Hi @Tom Gross ,

welcome to the community. There is a documentation on recovery mode to restore sysadmin access for e.g. Cloud exports.

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

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