Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Admin account missing when migrating Cloud to DC

Tom Gross
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 21, 2023

Performed a Cloud(Free) to DC migration.  Took a backup of the Cloud and restored on the DC instance.  The Cloud account was my personal site and did not have an "admin" account in it.  Now when I try to go into the DC instance, I am prompted for the Admin account and password.  Since there wasn't an "Admin" account on the cloud I can't get into the DC instance.

Any recommendations on how to fix this?  Is there a way to create or reset the admin account on DC?


This scenario is something I'm doing for self training.

Why am I doing this?  Trying to do a cloud to cloud migration with JSM.  It appears migrating JSM projects using the migration assistant don't work, so they recommend migration to Cloud to DC and then a DC to Cloud migration.


1 answer

1 vote
Kai Sören Becker
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 21, 2023

Hi @Tom Gross ,

welcome to the community. There is a documentation on recovery mode to restore sysadmin access for e.g. Cloud exports.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events