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Adjust time zone from custom field in an email automation

Alex S I'm New Here Jan 12, 2022

Hi all,

Currently using Jira SM, and we have an automation setup to send an email to a team of people with ticket details including the custom field for a time/date ETR (separate from the SLA). 

Here is what I have for the smart value: {{issue.customfield_10334.shortDateTime}}'

Our team is in EST and the time entered into the ticket is the same, but Jira default is UTC. When the email shoots off, the date/time converts to UTC. How can I adjust this smart value to have the email reflect EST?



1 answer

1 accepted

3 votes
Answer accepted

Hello @Alex S ,

Thanks for reaching out and as a reference point to the smart values below I recommend checking out the Documentation for "Jira smart values - date and time".

Using the smartvalue {{[date].convertToTimeZone([timezone])}} should do the trick for setting an eastern timezone (ETC) and then setting the short date time format as the follow up action, noting:


Takes a given time, and converts it to the time in the given time zone. You can find valid inputs for timezones here (see Canonical ID column).

Use the following smart value for your use case:



Alex S I'm New Here Jan 13, 2022

That worked thanks! I tried to use that smart value, but I guess I wasn't stringing it together correctly.

Like Earl McCutcheon likes this

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