Additional People Field on Request Form Does Not List Users

[John Savidge]

Hi,

I have modified one of our request types to contain the "Additional People" field and I am able to add additional people to tickets that I create. I am an admin user.

However, if some one who is effectively a customer, with no access to the helpdesk other than to create tickets, tries to add people to this field, they cannot and the field does not list any people to choose from.

How can I enable customers to add other people?

Thanks

John

[Kian Stack Mumo Systems · Accepted solution]

John,

Which other people do you want them to be able to add?

Other customers, or anyone in the instance?

Thanks,

Kian

[John Savidge]

Other customers ideally. Customers in our case are employees of the company.

[Kian Stack Mumo Systems]

Try turning on the permission "Customers can search for other customers within their project or organizations".

[John Savidge]

That's done it thank you very much!