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Additional People Field on Request Form Does Not List Users

Hi,

I have modified one of our request types to contain the "Additional People" field and I am able to add additional people to tickets that I create. I am an admin user.

However, if some one who is effectively a customer, with no access to the helpdesk other than to create tickets, tries to add people to this field, they cannot and the field does not list any people to choose from.

How can I enable customers to add other people?

Thanks

John

 

1 answer

1 accepted

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Answer accepted

John,

Which other people do you want them to be able to add?

Other customers, or anyone in the instance?

Thanks,

Kian

Other customers ideally. Customers in our case are employees of the company.

Try turning on the permission "Customers can search for other customers within their project or organizations".

 

Screen Shot 2020-11-11 at 10.31.29 AM.png

That's done it thank you very much!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
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