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Adding tasks by mail does not work

Pawel Mes
Pawel Mes Jan 13, 2023

Good Morning,

We have problems with receiving tasks from service desk email.

Everything was working until 20.10.2022.
JIRA Service Desk 3.5.1, JIRA Software 7.3.7, JIRA Core 7.3.7


I don't know about any changes on server and config, so I'm wondering what happened.

I found place to enter email, log in and password (it works in browser) but I have information "Unfortunately JIRA couldn't connect to the mail server. Here is what mail server said: "AUTHENTICATE failed." Check out our troubleshooting docs for help to resolve the issue.

Our email is in office365, I can log in to that mailbox, so credentials are working. I tried fix it on our side but I'm wondering If you can help me.

 

 

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Like Britta Neugebauer [yasoon] likes this
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Pawel Mes
Pawel Mes Jan 15, 2023

Good Morning, We are not using 2FA in Jira and Office 365 (on selected functional mailbox).

I checked mailbox once again and I was able to login without any additional authorization.

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Brant Schroeder
Brant Schroeder Community Leader Jan 15, 2023

@Pawel Mes  Are you using Oauth 2.0 to authenticate?  If you are using basic auth that is most likely the issue.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
7.3.7
TAGS

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