Adding tasks by mail does not work

[Pawel Mes]

Good Morning,

We have problems with receiving tasks from service desk email.

Everything was working until 20.10.2022.
JIRA Service Desk 3.5.1, JIRA Software 7.3.7, JIRA Core 7.3.7

I don't know about any changes on server and config, so I'm wondering what happened.

I found place to enter email, log in and password (it works in browser) but I have information "Unfortunately JIRA couldn't connect to the mail server. Here is what mail server said: "AUTHENTICATE failed." Check out our troubleshooting docs for help to resolve the issue.

Our email is in office365, I can log in to that mailbox, so credentials are working. I tried fix it on our side but I'm wondering If you can help me.

[Pawel Mes]

Good Morning, We are not using 2FA in Jira and Office 365 (on selected functional mailbox).

I checked mailbox once again and I was able to login without any additional authorization.

[Brant Schroeder]

@Pawel Mes  Are you using Oauth 2.0 to authenticate?  If you are using basic auth that is most likely the issue.

[Brant Schroeder]

@Pawel Mes Please see this https://community.atlassian.com/t5/Jira-articles/Microsoft-s-deprecation-of-Basic-Auth-in-January-2023-and-how-it/ba-p/2175164