Adding request participant automatically

[Sukanya KM]

Whenever a particular service request is created, I need to add a participant to that ticket automatically in the request participant field.

[Michel Neeser]

Hi @Sukanya KM and welcome!

You can use an automation rule like the following to achieve this:

 

Just replace the condition in the middle with your request type and add the participants you need in the "Edit issue fields" action.

Please keep in mind that a request participant must be a service project customer, so you may need to add the customer first in the automation rule by using a separate action.

Hope this helps!

[Charlotte Santos -Appfire-]

Hi @Sukanya KM 

I’m Charlotte, a support engineer at Appfire and I’m here to help you.

I come with an alternative in case you don't want to do this by using automation because, for example, you don't want to exceed your monthly execution limit.

In the app where my team works, Power Scripts for Jira,  you can add a Power Scripts SIL Post Function in the workflow that will add a specific person as request participants as soon as the issue is created.

If you’re interested, please check this video tutorial that explains the step-by-step on how to do that: Add users automatically as Request Participants 

Instead of using the script below like in the document:

customfield_10301 = assignee;

In you case, I advise using it with the user ID:

customfield_10301 = "6388d61f489de2f7f466a638";

Just remember to substitute the custom field id for the one from your instance and the user id for the user you want to be added as participant.

This is only one of the many functions Power Scripts offers, so, please feel free to contact our support if you have any questions about the steps on the video tutorial or about the app in general.

We’ll be happy to help you! 😉