Adding field in customer request view

[ITDept]

Hi all,
I'd like to know how can I add the field "Due Date" customer request view.
In theory, if I understood right, it should be among of the fields that we can add.

[Kris Dewachter · Accepted solution]

Hi @ITDept ,

Do I understand correctly that you want to add the "Due Date" in this customer issue list in the portal ?

You can do this as follows:

• As an jira admin, navigate to the portal
• Navigate to the requests list
• Click the "Customize" button on the right of the screen
• Select the fields you want to display.

Best regards,

Kris

[Kate Pawlak _Appsvio_]

Hi @ITDept ,

Follow steps which @Kris Dewachter described above. I attach the screenshot which can help you to find this configuration:

[Phil Mw]

Hey on this topic is it possible to add other fields here like SLA's if yes where do we add this?

[Kris Dewachter]

Hi @Phil Mw ,

In the portal, you can only display the fields that Atlassian provides. SLA is not one of them. It's also not possible to display custom fields.

Best regards,

Kris

[ITDept]

Hi all,
thank you so much, it worked.
I don't know why but I created our Ticketing portal with my personal working account that has admin right but I was using our general IT (ITDept) account to set the fields.
Is there a way to promote the general account I'm using (ITDept) as admin?