Hi -
Trying to add our employees as customers to our IT Helpdesk project in JSM. I've added both an existing employee and a test account and neither received via this page and neither received an invite email.
I don't prefer this, but instead this is happening:
In addition I haven't found yet the right info yet that discerns between "adding people" from this page
And this page to add customers
Thank you!
Check to ensure:
the first screen is used to manage what roles a user will have. For adding customers use the second screen.
Thanks @Jack Brickey - Yes customer notifications had invited enabled; no change. Nothing in spam or elsewhere; checked both test account and existing employee.
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Are these customers currently users of Jira software possibly? You mentioned you added a test account was that test account new in your instance?
There are a number of posts on email notifications in the Community that you might search and the following might help - troubleshoot-email-notifications-in-jira-service-management
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