Trying to add our employees as customers to our IT Helpdesk project in JSM. I've added both an existing employee and a test account and neither received via this page and neither received an invite email.
I don't prefer this, but instead this is happening:
In addition I haven't found yet the right info yet that discerns between "adding people" from this page
And this page to add customers
Are these customers currently users of Jira software possibly? You mentioned you added a test account was that test account new in your instance?
There are a number of posts on email notifications in the Community that you might search and the following might help - troubleshoot-email-notifications-in-jira-service-management
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