Adding approvers with API

[steve chappell]

How do you use the API to add approvers to a request, or to create a request that requires approvers?

[Bartosz Ornatowski]

Hi @steve chappell,

Thanks so much for your question.

You can follow the REST API documentation to achieve this - have a look at: https://docs.atlassian.com/jira-servicedesk/REST/4.13.0/#servicedeskapi/request-createCustomerRequest

The above tells you how to create a request via the API. All you need to do is to add a parameter to the body of the request that corresponds to the Approvers field in your workflow. It will be a custom field of Jira, so to add it to the request you will need to know the custom field ID first. To get it, you can watch the network tab on your browser when creating the request via the Customer Portal, or go to your project settings → Fields → search for the Approvers field on the list, and look at the link in the Screens column - it will have the custom field ID in the link address. In my case, it is customfield_10202, so what I need to do is to put it inside the request body is:

{
// regular request body as in the docs
customfield_10202: username
}

Editing the field value after the request is created is very similar, you will need to know the issue key or id for that, and use this endpoint as described in the jira docs: https://docs.atlassian.com/software/jira/docs/api/REST/8.13.0/#api/2/issue-editIssue

Thank you,

Bart
Jira Service Desk

[Dan Buck]

Editing the field value after the request is created is very similar, you will need to know the issue key or id for that, and use this endpoint as described in the jira docs: https://docs.atlassian.com/software/jira/docs/api/REST/8.13.0/#api/2/issue-editIssue

I dont think this is true, see this: https://community.atlassian.com/t5/Jira-Service-Management/Adding-approver-using-API-instead-of-manual-agent-action/qaq-p/1369888