Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Adding approvers with API

How do you use the API to add approvers to a request, or to create a request that requires approvers?

1 answer

0 votes

Hi @steve chappell,

Thanks so much for your question.

You can follow the REST API documentation to achieve this - have a look at: https://docs.atlassian.com/jira-servicedesk/REST/4.13.0/#servicedeskapi/request-createCustomerRequest

The above tells you how to create a request via the API. All you need to do is to add a parameter to the body of the request that corresponds to the Approvers field in your workflow. It will be a custom field of Jira, so to add it to the request you will need to know the custom field ID first. To get it, you can watch the network tab on your browser when creating the request via the Customer Portal, or go to your project settings → Fields → search for the Approvers field on the list, and look at the link in the Screens column - it will have the custom field ID in the link address. In my case, it is customfield_10202, so what I need to do is to put it inside the request body is:

{
// regular request body as in the docs
customfield_10202: username
}

Editing the field value after the request is created is very similar, you will need to know the issue key or id for that, and use this endpoint as described in the jira docs: https://docs.atlassian.com/software/jira/docs/api/REST/8.13.0/#api/2/issue-editIssue

Thank you,

Bart
Jira Service Desk

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
4.12.2
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you