Adding approver using API instead of manual agent action

[Szymon Radwan]

Hi

I wanted to add approver using API instead of manual agent action defined in a workflow

I already tried:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-issueIdOrKey-put

Both with "update" and "fields" e.g. :

"fields": {
  "summary": "Update test",
  "customfield_XXXXX": [
    {
      "approvers": [
        {
          "approver": {
            "accountId": "xxxxxxxxxxxxxxxxxxxxxx"
              }

But only receiving 

{"errorMessages":["Internal server error"],"errors":{}}

(Update with just "summary" field works fine) 

Any hint or example will be nice :)

[Earl McCutcheon · Accepted solution]

Hello @Szymon Radwan ,

Currently it is not possible to Edit a service desk request once created via the api, and we have the following Feature request tracking interest in adding this endpoint in.  Make sure to add a vote to the request to show your interest:

• https://jira.atlassian.com/browse/JSDCLOUD-4609
• https://jira.atlassian.com/browse/JSDSERVER-4609

However, as a partial workaround, while it is not possible to do this on an edit at the current time, there is an option during issue create and detailed in the following thread:

• https://community.atlassian.com/t5/New-to-JSD-questions/How-to-set-approvers-while-creating-issue-rest-api/qaq-p/1344903

Regards,
Earl

[Szymon Radwan]

Voted!

Thank you for your time Earl.