Hi Atlassian community,
This is my first post, and I am seeking advice.
Our organisation uses the below products from atlassian,
- Jira software
- Jira service management
- Compass components
I have been tasked with 'syncing' compass components with the services feature in JSM (no problems here). I've linked the atlassian documentation which is working as intended
My issue as of present is that I cannot include the services feature (as a field our issue view) on request types in JSM. My thinking is that:
WHEN a customer raises an incident/service request type in our JSM project
THEN our support team can select from a list the appropriate Services and attach them to the customer's issue. The affected services custom field is locked and from discussions in the community it looks best to leave this alone.
Is what I am wanting to achieve possible? for added context I am our SME but have really been put in this position by default as I helped stand up our JSM project when we transitioned off another service desk.
Hopefully this makes sense and someone can point me in the right direction.
Thanks!
Synchronize components with Jira Service Management | Compass | Atlassian documentation
